Service Manager
This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.To view the help for the latest version of Service Manager, click here
Working with the Survey Metric View
•About the SurveyMetricView Business Object
Viewing the Survey Metrics
To view the survey metrics, do the following:
1.Log into the Service Desk Console.
2.Open the Survey Metric View workspace.
Survey Metric View Workspace
3.To view the original record that generated the survey, open a record and click Go To Parent.
Survey Metric View Record
About the SurveyMetricView Business Object
The SurveyMetricView business object has one form and one layout. It is only available to administrators. The default form shows the following fields for each survey:
Field | Description |
---|---|
Category | The survey category. |
CI Owner | The configuration item owner. |
Closed Date Time | The date and time the survey was closed. |
BO RecId | The RecID of the business object. |
Numeric Value | The survey numeric value. |
Owner Team | The record owner team. |
Owner | The record owner. |
Org Unit | The record organizational unit. |
Service | The record service. |
Was this article useful?
The topic was:
Inaccurate
Incomplete
Not what I expected
Other
Copyright © 2018, Ivanti. All rights reserved.